Disney y el arte del servicio al cliente (Paperback)

Disney y el arte del servicio al cliente By Disney Institute, Theodore Kinni Cover Image
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This book demonstrates the method to create a successful business based on the model of Disney. From learning how to treat a client, organize employees, lay out a project, to a guide on how to maintain the workplace to create quality service, this book will lead your company and work life to success.

​Este libro muestra el método para crear un negocio exitoso basado en el modelo de Disney. Desde cómo tratar al cliente, organizar a los empleados y plantear un proyecto, hasta la manera de mantener el lugar de trabajo para dar un servicio de calidad.

About the Author

Theodore Kinni is the senior editor of the Strategy+Business magazine. He is the author and collaborator of 14 business books. He is also a member of the National Book Critics Circle and of the Society of American Business Editors and Writers.
Product Details
ISBN: 9786078469253
ISBN-10: 6078469258
Publisher: Panorama Editorial
Publication Date: November 1st, 2016
Pages: 179
Language: Spanish