Knowledge Management for Services, Operations and Manufacturing (Chandos Knowledge Management) (Paperback)

Knowledge Management for Services, Operations and Manufacturing (Chandos Knowledge Management) By Tom Young Cover Image
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Description


This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM.

About the Author


Tom Young is Chairman of Knoco Ltd., UK.
Product Details
ISBN: 9781843343240
ISBN-10: 184334324X
Publisher: Chandos Publishing
Publication Date: January 31st, 2008
Pages: 208
Language: English
Series: Chandos Knowledge Management